fusiontrade · live
InboxWorkflowsAnalytics
98%
Workflow OK
4h
Avg response
32h
Saved / mo
AI draft · awaiting approval
Classified as logistics · high priority · human review required before send.
by MATIKALive on eams.fusiontrade.at · EN · DE · IT
Turn support emails into structured workflows
EAMS helps support teams classify requests, generate AI-assisted replies, manage tickets, sync with Desk365, and monitor every step — with human approval before customers see anything.
EU-hosted infrastructureGDPR-aware by designHuman-in-the-loop AI
Support teams are drowning in repetitive email work
Shared inboxes, manual forwarding, copy-paste replies, and systems that do not talk to each other.
Slow response times
Manual triage delays even simple requests.
Inconsistent replies
Context lost across shifts — varying answers.
From inbox chaos to controlled execution
- 01
Receive
Inbound email arrives and a ticket is created or updated instantly.
- 02
AI process
Classify the request, extract facts, and generate a contextual draft reply.
- 03
Human review
Agents approve, edit, or reject before the customer sees a response.
- 04
Sync & log
Push to Desk365, update pipeline logs, and track outcomes in analytics.
Support execution layer
More than a helpdesk. More than a chatbot.
EAMS connects email, AI, tickets, and workflows — built for high-volume logistics, eCommerce, hospitality, and Desk365 users.
Inbound email processing
Automatically create or update tickets from customer emails without manual intervention.
AI classification & extraction
Category, priority, type, sentiment, language — plus order IDs and structured fields.
Complete layer
A complete support execution layer
Everything operational teams need — with control and visibility.
Inbound email logs
Monitor messages, pipeline status, payloads, errors, retries.
Sync failure management
See failed Desk365 syncs and trigger retries.
Why EAMS vs. generic tools
| Capability | Typical helpdesk | EAMS |
|---|---|---|
| Creates & updates tickets | Manual triage | Automatic from email |
| AI classification & extraction | Limited or add-on | Built-in, versioned prompts |
| Draft replies | Templates only | Contextual AI + approval |
| Desk365 sync & retry | Fragile scripts | Native sync + failure management |
| Workflow & audit logs | Minimal visibility | Full pipeline traceability |
See what is working — and what is broken
0.0%
Workflow success rate (example)
0%
Average AI confidence
0
Open tickets (demo dashboard)
Ready when you are
Make support faster, clearer, and more controlled
Explore the full product story, security posture, and live workflow preview on eams.fusiontrade.at — or book a pilot with MATIKA.